The Insurance sector is a very competitive market, and meeting customer demands whilst streamlining internal processes and minimising expense, is paramount. It is therefore essential to have an effective IT communications and telephony solution in place.
This solution enable you more time to gain and retain clients, keeps costs down and revenues up and help employees do their jobs more productively.
HBT Communications can work with you to understand how your business operates and help to introduce or recommend a powerful communications solution that can improve your responsiveness to customers, provide greater efficiency and reduce your communications costs.
There are a number of key benefits that Insurance companies would achieve as a result of using an HBT Communication IP telephony solution
One bill solution/one stop shop
We will deal with everything for you. All your billing will come from us, there is no need for you to deal with any third parties, if you have any problems we will solve them for you.
Free calls, including mobiles
Access to free peer-to-peer calls and free conference calls.
Accessing all your communications through your inbox
Sophisticated call handling with Swyx
Swyx telephony solutions provide the most advanced software-based IP telephone systems on the market.
Back-ups and Security
If your hardware fails we can provide back-up and restore telephone systems
Improved Customer service
We enable you to provide a higher level of customer service by making your agents available for longer, by allowing them to work from any location including their home office.
Information at your fingertips
Easy telephone integration into databases and CRM systems so that on incoming calls the appropriate contact window of the caller pops up and the contact information can be viewed instantly.
Enhanced Call Routing
Improved employee availability with intelligent call routing redirecting calls simply and quickly so calls never go unanswered.
All client conversations can be recorded and filed, this helps resolve disputes and provides a record of important travel times, bookings or other arrangements.
Add new offices or locations
Scalable system that will grow with Your business – simply buy new licences to add users without the worry of server based hardware restrictions.
Pool Receptionist resources
Using pure IP telephony it is possible for all calls to be managed centrally at a particular site and calls then re-routed transparently to the correct department or other office location.
Easy installation and administration
Changes, updates and adjustments to the system can be handled internally without the need for expensive engineers.