As more organisations adopt Microsoft 365, questions may arise about the role of Microsoft in keeping your data safe and recoverable. It’s important to know that, while Microsoft is primarily focused on availability, your trusted IT managed services provider (MSP) is the one to rely on for helping ensure recoverability and retention of Microsoft 365 data.
Just as you count on your IT company to manage and protect your other computing resources and data, they will likely be the ones you call upon when you discover data retention gaps or suffer accidental data loss with Microsoft 365.
The chart on the right outlines the shared responsibility model, showing what Microsoft provides and what you—together with your MSP—must still handle.
Microsoft 365 Default Data Retention
Many business people do not fully realise there are limits to Microsoft’s default data retention policies. If your IT company is not providing you with a data protection solution for Microsoft 365, you may find yourself in an unpleasant situation where vital material has been permanently deleted. Without a backup, even the most skilled MSP will not be able to recover your data.