HBT has been recognised for its work in helping SMEs (small and medium sized enterprises) in the Midlands benefit from unified communications (UC) technology. HBT has been selling and supporting UC technology from German vendor Swyx since 2005 and has been voted ‘Reseller of the Year’ to reward its success in deploying its software-based technology that is ideal for growing companies.

Zamurad Hussain, Director at HBT Communications says, “We’re delighted to have been named “Reseller of the Year”. Swyx’s flexible and innovative software based UC offering enables us to offer our customers a solution that is easy for them to integrate with the rest of their IT applications and meets the increasing demand from companies that want to improve customer service, boost efficiencies and reduce costs. The award also reflects the hard work and diligence of our sales and support teams, and is recognition of HBT’s longstanding commitment to Swyx.”

He adds, “We already support thousands of local business with both IT and communications solutions and Swyx is just another example of how the technology we deliver helps revolutionise how a business operates and provides a speedy return on investment.”

Key benefits of unified communications include:
– Complete mobility for staff – employees can be contacted at any location (including smartphone) with a single number
– Support for remote/flexible working
– Free calls between different sites
– Eliminate cost of BT phone lines at individual sites
– Full integration with back office systems e.g. accounts so that information on customer screen-pops when a call is received
– ‘Rich Presence’ – view employees status on screen e.g. ‘away’, ‘in a meeting’ etc.
– Secure Voice, Video & IM (instant messaging) messaging via a single interface
– Reduce cost of hardware – move to soft phones
– Minimise travel costs by communicating via virtual conferencing

…and more 

For further information on unified communications please email info@hbtcommunications.com