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Office Move Prompts New Phone System to Support Growing Business

Training Company new Phone System Equips them for Expansion
9th December 2018
Insurance Company Improves Customer Service with New Phone System
9th December 2018

The Problem

R Pau & Co Limited (Rpau) is an independent family run firm, which was established in 1975. The company has built an enviable reputation for providing excellent advice and a first class service to its business and personal clients both nationally and within its local community. Rpau required a telephony platform that matched the flexibility, and operational needs demanded of a growing, dynamic accountancy practice. A new office move prompted the company to review their telephony requirements. They had an old-fashioned system that was creaking at the edges, it was completely rigid and offered their operation no flexibility whatsoever. They are a very dynamic business, therefore the ability to re-configure, upgrade, and scale the telephony was paramount.

The Solution

The benefit of using HBT to deploy a new unified communications solution:

  • Reduced operational costs – HBT have consolidated their line rentals, they have reduced number of call-backs, provided free teleconferencing and lowered mobile costs
  • Moves and changes can be done inhouse
  • Enhanced customer service due to enhanced staff availability
  • Support for remote/flexible working – the option for key staff to log in from any location to make/receive via the office system
  • Built-in conferencing facility – no longer have to pay for a subscription service
  • Flexible solution that will integrate with any other IT application on the network e.g. Outlook
  • Enhanced company communication through ‘Presence’ functionality so colleagues can see at a glance what someone else’s status is e.g. ‘Available’, ‘In a meeting’, ‘Away’, ‘on holiday’ etc. (technology integrates with Microsoft Outlook calendar)


We have had a long and fruitful relationship with HBT and we trust them completely with all of our telecommunications issues. They understand how important our telephony system is to the business and we know that they will resolve any issue quickly and without any fuss or interruption to our operation. Over the period of our relationship they have maintained their standard of providing a high level of product knowledge and customer service at a competitive price.

Nimesh Pau, Director at RPau