The Problem
Cadent had an on-premise solution which they had been using for a number of years on the ISDN network. Due to the news regarding the analogue switch off in 2025 Cadent needed a new solution that would move them off this network and prepare them for the future.In Summary
HBT were able to provide a new solution with a much better feature set and help Cadent reduce their current telephony costs. The new telephony solution has enabled the business to work much more effectively especially when they are out on customer sites or dealing with out of hours calls from customers.
The Solution
HBT Communications recommended Cadent moved their telephony to the cloud using NEC’s Univerge Blue Cloud based solution. This has provided them with a full cloud-based solution moving them away from the ISDN Network which is set to be removed in 2025. This solution provides them with all the current telephony features they were getting but also provides them with: • a mobile app • desktop client • voicemail to email, • easy to use contact book • free calls to all UK Landline, UK Mobile, UK Non-geographic and even 20 international destinations. The mobile app is of real benefit to Cadent as their engineers are regularly working on customers sites so for them to be reachable by their extension numbers helps communication between the office and the engineers. The app also benefits them when the office is closed, enabling out of hours calls to reach their mobiles whilst giving them the ability to identify who is calling due to the contact book integrated into Univerge Blue. Free calls are also a major benefit to Cadent. This has allowed them to save some money on call charges and the free international calls to Italy mean they can contact some of their suppliers in Italy without the worry of international call charges. The overall monthly cost to Cadent was far less than what they were previously paying, and HBT Communications have provided them with a new solution which includes a large amount of additional features which has made the way they work more effective.Testimonial
"Here at Cadent we are extremely happy with HBT and the work that they carried out for us. Specifically, James who explained and introduced their system to us and how we could benefit from it. Also Irfan who installed and set up the new system for us was very helpful and thorough with his training. Finally the response time and after care for any queries has been very helpful. We will be recommending HBT in the future”.
Cadent have over 50 years of experience in the dental industry and offers servicing, repair, sales, design, refurbishment and build, for dental practices in the West Midlands and further afield.
