Case Studies

Centralised platform provides flexibility and freedom for staff at Stowe Valley Multi-Academy Trust

Stowe Valley MAT

The Problem

The Stowe Valley Multi Academy Trust (MAT) was set up in April 2017 as a collaborative partnership between community primary and secondary schools in and around the Southam area. Central to the ethos of the Trust is a belief that all children should have the very best of chances to fulfill their potential through stimulating and memorable educational experiences.

The old system at Southam College was a Toshiba which was dated and clunky to use. With three outgoing ISDN lines and limited support, the IT team felt now was the time to change. Furthermore, with the establishment of the Trust it was a good opportunity to put in place a telephony platform capable of being rolled out to all of its constituent schools.
Key requirements then were for a modular system that could be phased across the schools as and when individual school contracts/leases came to an end. This would ensure the solution was cost-effective as possible and there would be no expensive settlements.

The Trust went out to market for a new system and obtained three quotes. HBT had previously spoken to Stephen Hardy, IT Director and therefore were invited to tender.

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Removing the IT headache for Architectural firm

K4 Architects logo

The Problem

K4 Architects Ltd was established in 2010, offering core services of Architecture, Urban Design, Landscape and Project Management along with additional services, including specialist project communications and branding.

Based in the heart of Birmingham the practice’s work is recognised across the West Midlands for its imagination and innovation with a commercial edge.

K4 Architects had decided to change their IT supplier as they had experienced a combination of issues; such as poor customer service, change in account manager and a system failure which resulted with IT downtime for nearly ten days.

It was fundamental that K4 had a robust and resilient IT infrastructure with a good support network in place. It was also imperative that the IT evolved with the growing demands of the business.

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New Solution Protects both Patients and Staff

Imperial Surgery

The Problem

Imperial Road Group Surgery recently merged with Ashover Surgery to form Matlock and Ashover Practices. The focus of the partners and management team is to provide a first-class service at both locations.

The surgery faced two key challenges they wanted to address with a new communications solution.

Their old system had limited functionality and didn’t have the facility to record and listen to calls, this resulted in both staff and patients not feeling protected.

The other key issue the surgery faced was that there was no ability to monitor call statistics, for example how many calls were coming in, what peak times were and caller identification.

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Secure Private Network for Multi Academy Trust

The Problem

Sidney Stringer Multi Academy Trust have five schools within the trust and have worked together for a number of years for the benefit of their pupils. Three of the five schools have been rated as
Outstanding by Ofsted and their aim is to ensure that all of the schools provide a good standard of education and that all of their pupils make good progress.

The MAT consists of primary, secondary and special schools from across Coventry – this includes Sidney Stringer Academy, Sidney Stringer Primary, Radford Primary, Ernesford Grange Community Academy and Riverbank Academy. Collectively they have just over
2,600 pupils and employ over 500 teaching and support staff.

The Academy wanted the ability to network all their sites and create a secure private network with capability for expansion in the future.

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Nuage Phone System Boosts Food Supplement Manufacturer

Premier Health Products

The Problem

Premier Health Products Ltd is a thriving food supplement manufacturer, supplying both the UK and global markets. Established in 1989, it remains a family-owned business with an emphasis on producing high quality supplements alongside excellent customer service.

Premier Health’s phone system is at the heart of the organisation. It is a PBX telephone system, which has been completely operated and managed in-house at Premier Health’s facility in Coventry. Over the past 3 years the business has grown significantly and finding the time and the resource to manage the phone system has become a challenge.

In addition, credit card payments are taken over the phone and to adhere to PCI compliance regulations, the payment gateway was outsourced to a compliant call centre. However, this arrangement meant that Premier Health still fell under the scope of PCI compliance and so they wanted a new phone system which would take complete care of the PCI requirements and the responsibility away from the business.

Simon Petros, Director at Premier Health, decided it was time to streamline the phone system and contacted Chris Whelan, their Account Manager at HBT.

Simon explains, “I knew we could be doing things better and so I turned to Chris for advice. Since we first started working with HBT in 2015, we have found Chris’ attitude so refreshing. He is completely up front with his advice and tells us how it is; giving complete transparency in what we are signing up to. He knows and understands our business. I trust his advice completely.”

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New Phone System Helps Engineering Company Go That Extra Mile

Sentridge Control

The Problem

Sentridge Control has been providing automation and control solutions to businesses across the Midlands for over 30 years.

Founded in Coventry in 1986 to serve a booming local manufacturing market, Sentridge now has a regional office in Stoke-on-Trent. The business’ motto is Serious About Service, and communicating with customers and team members is a crucial part of delivering to the high standards the company expects.

Sentridge has been working with HBT Communications for over 20 years and has a strong relationship.

When Sentridge was looking to review its current system, their Account Manager, René Wheeler suggested they look at a hosted model due to the enhanced features and the cost savings to the business.

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Pack Smart Become Phone Smart With the Help of HBT!

pack smart logo

The Problem

Pack Smart Ltd is a dynamic company based in Kenilworth, Warwickshire providing fulfilment solutions to businesses across the UK. The phone system they had had installed was only 4 years old, but had failed to live up to the expectations promised by the supplier. They were unable to forward or even transfer calls, so during busy periods when the team were all busy in the warehouse, calls to the office were often missed and potential business opportunities lost. When Pack Smart approached the Telecoms supplier to resolve issues and improve the service, numerous barriers were put in place, including extra costs.

After putting up with an inadequate phone system for 4 years, the business had reached the end of its tether and decided to shop around for an alternative Telecoms supplier, Director Seánna Holland had heard good things about HBT Communications and invited them to tender for the project, along with other communication providers. HBT was successful with its proposal and Seánna explains how they reached the decision, “From the minute we contacted HBT we were impressed with their professionalism and how approachable they were. The sales guy we dealt with, Chris Whelan, couldn’t have been more helpful and he made sure he fully understood our requirements. He was shocked by the level of service we had been receiving and resolved to deliver a solution that would be perfect for the needs of our business, both today and into the future.”

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One Location One Office – Effective Anytime, Anyplace, Any device

RED logo

The Problem

RED is the largest global staffing agency totally focused on the SAP (System Application Products) eco-system. RED helps SAP end user clients and partners engage the best permanent and contract SAP professionals.

RED relies on being able to communicate efficiently with its offices across the world and easily stay in contact with its massive network of SAP professionals. In 2012 RED decided it needed to review its telephone system to ensure it would support the growing demands of the business both today and in the future.

RED approached HBT with a request for help to streamline their communications to become more efficient; with a goal to free up more time to get on with daily tasks and improve customer service.

RED had already invested in Swyx, a unified communication solution, which was working well, but they felt with the right support improvements could be made.

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Logistics Company and HBT Working Together for the Long Haul

The Problem

Neely TransportNeely Transport was established in 1993 as a one-man band and has since grown into a thriving logistics business with customers across the UK. As part of its expansion programme in 2005, Neely Transport moved to bigger premises and needed to source a reliable Telecoms company to design and install a new telephone system. HBT Communications was recommended to them.

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HBT Communications Helps Logistics Firm Drive Down Costs and Improve Reliability

orchid transport logo

The Problem

Orchid Transport is a logistics company established in 1988 with a Head Office trading out of Honiley in Warwickshire. The business specialises in full load container haulage from Southampton and Felixstowe to the Midlands, and are developing services from London Gateway and Tilbury in conjunction with its Felixstowe operation. In addition to port transport services, the company has a fleet of localised vehicles to support customers who use the rail network into the West Midlands and Leeds/Wakefield rail centres.

The business has been successful with significant growth since its inception in 1988. As with any business enjoying growth, there are challenges to be faced which includes IT and Telecoms requirements. For Orchid Transport the particular challenges it faced was a phone line struggling to cope with extended capacity and the overall reliability of the phone system.

In 2002 HBT was approached to help make improvements.

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