Swyx Voicemail
Imagine being away from your desk for a few minutes and coming back to find that you've missed a critical call from your most important customer!
What happens when you go on holidays? Do you come back to a pile of handwritten notes left on your desk, some of which you can’t read because the handwriting isn’t clear?
Do you have to depend on an office-based colleague reading your telephone messages to you over the phone when you're out of the office travelling on business so that you don't keep your customers or prospects waiting for you to return their calls?
SwyxVoicemail provides each user with the equivalent of an easily accessible personal answering machine. Office based employees can easily see by glancing at their phone if they have a message waiting for them and can listen to their voicemails simply by clicking a phone button.
In addition to accessing voicemails through the desk phone, users
can see the message waiting indicator on the SwyxIt! softphone client
on their PC or laptop and can listen to their voicemails through the
PC/laptop soundcard.
Mobile employees who spend a lot of time travelling can easily pick
up voicemails by dialling into their voicemail system or logging onto
their SwyxIt! client.
All mail servers are supported. This means that users of email systems,
such as Microsoft® Outlook® and Lotus Notes®, can see
a list of their voicemails in their inbox and be able to forward,
copy or archive them like normal emails. This also enables users to
choose the order in which they listen and respond to voicemails, perhaps
giving highest priority to messages from an important client or a
colleague who has some critical information.
When a user is faced with multiple voicemails, the ability to quickly
address the most important can have a significant impact on the business.
Key benefits of SwyxWare Voicemail:
- Due to the extensive Voicemail features of SwyxVoicemail, important messages will never be mislaid, misspelled or misinterpreted
- Mobile and home-based employees can be more responsive by being able to retrieve their voicemails by email
- Callers leaving a voicemail receive a higher level of customer service by being given information via the voicemail announcement about how quickly the recipient can respond to their message
- Users can easily prioritise their response to voicemails based on the name and/or number of the caller, providing improved service to key customers
- Voicemails are presented as emails that can be played or answered directly either from your inbox or via remote telephone access