Voicemaster Call Recording

Voicemaster recording systems are used in every-day, heavy-duty, high-demand environments. Our PC-based solution is required where reliability and low-cost maintenance are priorities.

Call centres, government agencies, public safety, financial, education, and other industries throughout the UK rely on our field-proven services and products.

BENEFITS

Proven Functionality
With years of experience, Voicemaster’s unmatched portfolio of powerful features and functionality has met all recording requirements; features which include live monitoring; search and playback; instant recall; remote access LAN/WAN; storage and archiving; quality control management, reports; compressed file management; emailing; alarms and so much more.

Product Lines
Voicemaster’s recording system is the most cost effective solution available today. It allows you to build your own logging system by installing and configuring on any commercially available PC. If you don’t want to build it yourself, choose from one of our turnkey recording systems such as the mini-tower or mid-tower PC; industrial rack mount, or portable system with built-in monitor, keyboard, and mouse.

All systems provide the same power and functionality.

Voicemaster Grows with Your business

Whether you have analogue lines, T1/PRI/E1/BRI/ISDN, PBX, telephone system, radio, microphone, or any audio input needing recording Voicemaster will easily integrate with your system using the latest technology from the wide variety of our product lines. We will help you meet the demands of change as your operation grows and your expectations increase. You can upgrade and expand your voice recording operation easily and quickly; helping to keep your Voicemaster solution in operation for a very long time.

Industry Applications

Voicemaster solutions offers you voice logging products that fit any industry and our products are beneficial for call centres, government agencies, public safety, financial sectors, education and many more.

Whether for quality control or security purposes, your recording requirements will be met. Voicemaster products are installed internationally and praised by institutions such as: NASA, US Air force, Canada Department of Defence, Welsh Police, Care Ambulance, Foreline Security, Visa International, Rolex, Cingular Wireless, RG Ford Insurance Group and many others.

Voicemaster is multi-channel voice/audio recording software designed for simultaneous voice/audio recording from multiple sources. VSLogger provides extensive and flexible features and can be configured for different types of call recordings.

FEATURES

Newest features include:

• Improved continuous, daily, or on-demand archiving
• Quality control test for training of agents (user defined)
• Improved reports such as total calls, average calls, agent’s training score, busiest time with most calls, individual agent versus group reports, etc. by hour/day/week/month
• E-mail recording as wave attachment
• Filters of caller ID, dialled numbers, session ID, agents and notes
• Rotating seats management
• Integrate with MySQL database
• Security checksum for recording tampering proof

Important features include:

• Recording analogue telephone and audio (radio, microphone, etc.) lines
• Recording digital PBX extensions
• Recording ISDN T1/E1/PRI/BRI line
• Multiple activation options: Loop On/Off, VOX, PBX events, or manual recording
• Total of 256 channels per system
• Real-time monitoring and playback
• Instant recall while live monitoring
• 3 compression rate options for quality logging format (29, 14, or 6 MB/Hr)
• Converting recording to WAVE format
• Support of the third party playback tools (Windows Media, CoolEdit, etc.)
• Saving multiple copies of the recording to hard-drive(s), network drive, or ftp
• Automatic archiving to DVD+RW, CD-RW, network, USB, etc.
• Audio and visual alarms
• Recording schedule
• Reports total calls, average calls, agent’s training score, busiest time with most calls, individual agent versus group reports, etc. by hour/day/week/month NEW!!
• Recordings have time and date stamp
• Capture of caller id, dialled numbers, DID, ANI/ALI, and SMDR
• Manual notes to recordings for easier search
• Remote search capabilities by channel, extensions, agent, date/time, notes, caller id, dialled numbers, DID, ANI/ALI, and SMDR info
• Unlimited remote access licensing at no additional fees (client program)
• Remote access with full or limited user’s permissions
• English, Spanish, Portuguese, French, German, Turkish and Russian dynamically selected user interface
• API for control of the recording from the external programs

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