Panasonic PVR (voice/call recording)

Voice recording is used to track telephone calls, often a legal or regulatory requirement, giving an impartial and utterly reliable witness to every important telephone call.

From calls to the emergency services to holiday bookings taken over the phone, voice recordings can protect an organisation from dispute and help it to refine its customer service delivery.

In the financial sector, comprehensive voice record keeping is now a mandatory requirement; the UK Financial Services Association demands that voice transactions be as easily recovered and audited as any other kind of electronic record. This means that not only must financial traders employ a "blanket" policy of capturing all voice transactions, both inbound and outbound but they must also be able to accurately recover the records of those transactions in a "reasonable time" and also guarantee their authenticity.

These requirements demand systems that do more than simply record telephone conversations in bulk and archive them to tape. To ensure that the right calls can be recovered in the "reasonable time" demanded by the FSA (typically within two days of it being requested), call logging systems must also be able to apply metadata to call records that enable multiple-call transactions to be recovered as a compound record; they must be able to identify all calls made by a given individual; and they must be able to associate voice records with relevant electronics records to provide a complete chain of evidence in the event of an inquiry or dispute.

Benefits:

• PVR voice recording is an invaluable and versatile tool which enables you to comply with business requirements, monitor call quality, enhance staff performance and resolve customer disputes with ease.
• Reduces your liability with indisputable call records that are tamper proof.
• Resolves customer disputes, reduce costly refunds & legal bills
• Train, evaluate and monitor staff performance: reduce ‘churn’ in contact centres.
• Improve customer service and retain customers.
• Maintain audit trails.
• Comply with legislation and protect Your business.

Features

Call and contact centres, government agencies, public safety, financial, education, GP surgeries and other industries throughout the UK rely on PVR solutions. PVR features include:

• Live call monitoring
• Search and playback
• Instant recall and call retrieval
• Remote access LAN/WAN
• Storage and archiving
• Quality control management
• Comprehensive range of reports
• E-mailing features and alarms
• PC include
• Converting recording to WAVE format
• Support of the third party playback tools (Windows media, CoolEdit, etc.)
• Saving multiple copies of the recording to hard-drive(s), network drive, or ftp
• Automatic archiving to DVD+RW, CD-RW, network, USB, etc.
• Audio and visual alarms
• Recording schedule
• Recording analogue telephone and audio (radio, microphone, etc.) lines
• Recording digital PBX extensions
• Recording ISDN T1/E1/PRI/BRI line
• Multiple activation options: Loop On/Off, VOX, PBX events, or manual recording
• Total of 256 channels per system
• Real-time monitoring and playback
• Instant recall while live monitoring

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