0800 & Premium Numbers

0800 Numbers

• For advertising response rates
• To increase the number of sales enquiries consider the benefits of 0800 phone numbers

The Benefits

• Prospective customers will see your business as customer friendly, as you are prepared to pay for the cost of the call and are less likely to leave them hanging on the line.
• Companies selling products or a service could benefit from a freephone service; industry statistics indicate that the use of 0800 numbers in marketing or advertising campaigns can increase response rates by up to 70%.
• Inbound call management

0800 / 0808 Numbers Compared

0808 numbers are the new freephone numbers for business and operate identically to 0800 numbers. Some businesses prefer the traditional 0800 number whilst others prefer the benefit of the number ranges opened up by the newer 0808 range.

08xx numbers are non geographic

Internet and national marketing campaigns target a national audience. An 0800 number allows your business to be called from anywhere in the UK at no cost to your prospective customer. This gives you national coverage and removes the twin barriers of call cost and perceived distance for enquirers.

As your business grows, any re-location in coming years will prove less disruptive as an 0800 number avoids the costs and confusion of having to change your main business telephone number when you re-locate, especially to a different STD code area.

Portable numbers, for Life

If your ‘real’ fixed landline telephone number is changed in a ‘Big Number Change’ or by a business move, your 0800 number stays the same. You can move across the country and simply target your freephone number towards your new fixed landline number. By giving your customers just one easy number to remember, they will always have fast, free and easy access to your business.

Additional services

HBT Communications offers additional services including itemised billing; number redirects and call redistribution.

Itemised Billing

Itemised Billing is available with all 0800 numbers. From the information provided by the itemised bills about the telephone calls you receive, you gain important management and marketing response information regarding:

• Which days of the month did we receive the most calls?
• How many potential customers have tried to contact your business this month?
• How many of these customers hung up before you answered?
• How long did they wait before hanging up?
• What was your average answer time?

Flexible

Multi-site businesses use freephone numbers to provide a single number for calls, which can then be directed to different office numbers based on the following criteria:

• Time of day
• Day of week
• The number calling
• Other telecom needs
• Percentage of calls
  (i.e. 25% of the calls to site A and 75% of calls to site B)

0845 Numbers

0845 numbers are charged (by their supplier) to the caller at UK local rates. The cost to a receiving business of inbound 0845 telephone call is 2 pence per minute.

Irrespective of where and when they are calling from within the UK, the charge paid by the calling party is at a local rate. The remaining cost of the call is charged to the company using the 0845 number.

Save money with an 0845 number

Calls made to your local rate numbers are directed to any existing fixed line telephone number, making it unnecessary to change existing numbers, stationery or existing advertising materials. No additional telephone lines are required to use a Local Rate number.

While still being attractive to your potential customers an 0845 phone number costs almost half as much as an 0800 number to operate.

0870 Numbers

Our 0870 numbers can be called from anywhere in the UK giving your business a truly national feel.

Choose one of our memorable numbers to allow potential customers a fast and easy route into your business. If you need to move business premises you can easily take you number with you, with no disruption to your customers or your business.
In addition we will pay you up to 4.0pence per minute for every call that you receive on your number; allowing your business to generate a revenue stream.

Benefits of an 0870 number:

• Increase your advertising response and attract new customers
• Convey a more professional image
• Create a revenue stream
• Connected within a few hours
• Customer Care with 0870 number - Customers show more confidence in 0870 phone numbers and do not hesitate calling an 0870 number that costs them the same as a national rate phone call. 0870 numbers have been proven to lead to more inquiries, which ultimately leads to increased sales
• No Geographical Discrimination - Your customers are charged at the same rate , irrespective of their city or county
• Area code remains the same - In the case of office relocations from one city to another, the phone number remains the same. This eliminates the risk of losing existing customers due to lack of information
• More customers - Statistics show that your customers will contact you when it is cheapest to reach you and that they are more responsive to a number with local rate charges. Customer confidence in these local rates increases your potential for new business
• National Presence - 0870 phone numbers are not confined to geographical locations so it helps to give a nationwide presence to the business
• 0870 Easy to Remember Numbers - Memorable numbers result in customers remembering your business .0870 Gold numbers ensure your customers have an easy to remember number of your choice.

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