Retail

Retail outlets are extremely busy; how many times have you missed a call when serving a customer and being unable to reach the phone in time?

You could have a solution to this problem; where calls can be easily transferred or routed to wherever you happen to be e.g. another number or mobile?

HBT Communications can help your business by providing a powerful communications solution that can improve your responsiveness to customers, provide greater efficiency and reduce your communications costs.

We understand that the Retail Industry is a very competitive market and that meeting customer demands whilst streamlining internal processes and minimising expense is paramount and this is why HBT Communications can do the following:

• Inter-outlet connectivity
  A single inbound number that can be connected to all the other outlets in the chain, this reduces call charges between sites and provides improved communication between both staff and customers.
• Branch connectivity
  Branches can be hosted from a single centralised application, or alternatively linked together with smaller branch systems that can act independently of each other, offering maximum flexibility for local branch customization or centralised co-ordination.
• Create call centres for specialist departments
  This could include customer services, finance, stock and accounts or even specific brands.
• Access your suppliers more quickly and effectively
  Optimise your existing infrastructure by integrating all applications (CRM, phone system, billing, sales support, email, etc) so that you can make calls by simply clicking on screen or on incoming calls the appropriate contact window of the caller pops up and the contact information can be viewed.
• Easy installation and administration
  The system can be handled internally without the need for expensive support contracts.
• A single system for all your communications
  Users can manage all voice, fax and email messages via their PC.
• Conferencing
  when head office require a meeting all the managers can simply go on a conference call thus saving time and money travelling to the head office.
• Make moves and changes easy
  Moving staff around different outlets can be easy by giving users their own personal telephone environment wherever they log on - This allows them to be 'available' whatever their location.
• Add more shops and outlets
  A scalable system that grows with your business. Simply buy new licences to add users without the worry of server based hardware restrictions.

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