Hotel & Leisure

Do you find that your customers want to speak to someone quickly and easily when they call? Do they only want to speak with a specific person for the purchase or booking of flights; holidays; rooms or fitness sessions?

What do you do when their preferred contact is unavailable; take a message and ask your colleague to call them back? Wouldn't it be preferable if you could have a telephone system whereby you could easily transfer the customer directly to your colleague or quickly access their details to help them yourself?

We understand that the hotel and leisure sector is in an extremely competitive and customer-focused market. It is therefore essential to have an advanced telephone system that enables you to gain and retain custom; help employees do their jobs more efficiently; keep costs down and revenues up.
There are a number of key benefits that hotels and leisure facilities would achieve as a result of using a HBT Communications IP telephony solution. These include:

• Improved Customer service
  We enable you to provide a higher level of customer service by making your agents available for longer, by allowing them to work from any location including their home office.
• Enhanced Call Routing
  Improve employee availability with intelligent call routing redirecting calls simply and quickly so calls never go unanswered.
• Call Recording
  All client conversations can be recorded and filed, this helps resolve disputes and provides a record of important travel times, bookings or other arrangements.
• Add new offices or locations
  Scalable system that will grow with Your business - simply buy new licences to add users without the worry of server based hardware restrictions.
• Pool Receptionist resources
  Using pure IP telephony it is possible for all calls to be managed centrally at a particular site and calls then re-routed transparently to the correct department or other office location.
• Easy installation and administration
  Changes, updates and adjustments to the system can be handled internally without the need for expensive engineers.
• Information at your fingertips
  Easy telephone integration into databases and CRM systems so that on incoming calls the appropriate contact window of the caller pops up and the contact information can be viewed instantly.

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