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Healthcare
Communication between healthcare professionals, members of the public
and health service administrators can be very frustrating and ultimately
very expensive.
How many times have you received a garbled message from either a
colleague or receptionist requesting you to call a patient back because
they could not find you?
By implementing a telephony solution with enhanced functionality,
calls could be routed to your mobile, a nearby phone or voicemail
if you are unavailable.
Government healthcare budgets are such that healthcare organisations
are constantly pushed to minimise costs whilst still needing to meet
the ever-growing demands placed upon them. In addition, there are
now the demands for access to patient information; ease of use and
centralised storage of data.
This is encouraging many organisations to invest in their communications
infrastructures to improve productivity and efficiency and reduce
ongoing costs.
Below are some of the benefits you could gain from implementing a
solution from HBT Communications:
- Improved Staffing Access
Improve staff availability with intelligent call routing; redirecting
calls simply and quickly so calls never go unanswered.
- Department Specific Contact Centres
HBT Communications could implement a solution providing both inbound
and outbound contact centres; thus giving members of the public easier
access to specific specialist departments.
- Mobility
Mobilise and connect your staff by giving users their own personal
telephone environment wherever they log on - allows/enables hot desking
and wireless telephony connections.
- Patient Information at your fingertips
Optimise your existing infrastructure by integrating all applications
e.g. patient record systems, so that on incoming calls the appropriate
contact window of the caller pops up and the contact information can
be viewed instantly.
- Improved Accountability
Help meet the targets set in the Gershon Report - Save costs and time
with an existing administrator maintaining and updating the system
without the need for expensive service contracts.
- New Patients
Quickly and easily add and remove new patients and patient records
from the system and offer customised accounting for additional service
billing.
- Connect all health centres to a single network
Multi-Site Health Centres can reduce call charges between sites and
mobile workers.
- A single system for all your requirements
Staff can manage all voice; fax and email messages via their desktop
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