Engineering

One of the biggest problems facing managers of manufacturing plants is the difficulty in accessing key members of staff at critical times.

Staff can be at any location within the plant at any time. By implementing a telephony solution with enhanced functionality, calls could be routed to their mobile, a nearby phone or voicemail if they are unavailable.

There are a number of key benefits to manufacturers from using our knowledge to gain a competitive advantage. These include:

• Record Human Resource Issues
  Reduce costs and support internal communication by managing basic processes like automatically routing internal calls using recipient's name (including off site calls) and recording sick days, working hours etc.
• Systems Integration
  Optimise your existing infrastructure by integrating all applications (e.g. ERP, CRM, sales support and/or email systems) so that on incoming calls the appropriate contact window of the caller pops up and the contact information can be viewed instantly.
• Enhanced Call Routing
  Improve employee availability with intelligent call routing redirecting calls simply and quickly.
• Pool Receptionist resources
  Using pure IP telephony it is possible for all calls to be managed centrally at a particular site and then re-routed transparently to the correct department or other office location.
• Mobility and Wireless
  Mobilise and connect your workforce by giving users their own personal telephone environment wherever they log on - allows/enables hot desking and wireless telephony connections between warehouses and other remote or difficult to connect locations.
• Grows as Your business grows
  Scalable system that will grow with Your business - simply buy new licences to add users without the worry of server based hardware restrictions.
• Easy installation and administration
  Changes, updates and adjustments to the system can be handled internally without the need for expensive engineers.
• Inter-site connectivity
  Reduce call charges between sites and mobile workers.
• Wide range of System Telephones
  DECT wireless and basic IP phones for use around the manufacturing environment, to highly featured IP phones for the business support and client environments.

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